Order Status

I made a purchase online. How do I check my order status?

Just log in to your Karcher Center Egypt account to review the status of your orders and other related information in the 'My Account' section.

What do these different ‘order status’ terms mean?

Accepted: Great! We have received your order. It will now be picked, packed and dispatched.

Processing: We have received your order and your order is being processed.

In Progress: We are currently preparing your order for dispatch.

Completed: You have either received or collected your order. Thank you for shopping with us.

Declined: Unfortunately, we were unable to process your order and your order has been cancelled. Please place your order using an alternative payment method or take advantage of our Click and Collect service and pay in store.

Cancelled: Your order has been cancelled for one of the following reasons:

1. You have requested an order cancellation.
2. One or more of the products in your order are unavailable.
3. Your Click and Collect order was not picked up within the allocated collection time frame.
4. Only part of your Click and Collect order was collected in store.

If you have already paid for your order, we will refund you on the original payment method used.

Completed: You have either received or collected your order. Thank you for shopping with us.

Returned: One or more of your products have been successfully returned. We will refund you through the payment method originally used to place your order.