Cancellation and Returns

I am not happy with my purchase. What do I do?

We want you to be absolutely satisfied with your purchase. If you are not, just email our Customer Service Centre sales@elbassiouni.net or call on 201000090996  between 8 am and 5 pm, Sunday to Thursday (excluding weekends and public holidays) and the Customer Services representative will lead you through the returns process in more detail. Please return the product to us in its original condition within 14 days of delivery.

What documents do I need for returns or refunds?

You will need the original receipt (bill or invoice), gift, or voucher receipt.

What is your return and exchange period?

It is 14 days from the date of delivery or collection.

How does the return method work?

You can return your products using one of the following easy return options:

Collection of your Products:  To arrange a collection, contact our Customer Service Centre sales@elbassiouni.net or call on 201000090996  between 8 am and 5 pm, Sunday to Thursday (excluding weekends and public holidays).

1. Collection can be arranged with a third-party courier service provider (note: the courier charges will be applicable)
2. Your refund will be made in the same way as the original payment method. If you originally paid by cash, we will refund you via bank transfer and you will be required to provide us with your bank account details
3. Please refer to our Return & Refunds Policy

How does the refund method work?

For both online and in-store purchases, all refunds are made to the original method of payment used, similarly, any amount deducted from a gift card will be credited back.

Help! I have a question or issue that is not answered here.

Questions are always welcome! Just call our toll free number 201000090996  between 9 am and 5 pm, Sunday to Thursday (excluding public holidays), or email us at sales@elbassiouni.net

How many days will it take to process my cancellation request?

We will do our best to handle your request as quickly as possible. If you have already paid for your order, we will refund you within five business days. It may take longer for the refund to be processed by your bank.

What should I do if my order arrives damaged, or defective or if the wrong product was shipped?

If you notice any visible damage to the product upon delivery, then refuse the delivery and immediately contact our Customer Service Centre sales@elbassiouni.net or call on 201000090996  between 8 am and 5 pm, Sunday to Thursday (excluding weekends and public holidays).

If any damage is identified post-delivery, please call us on 800 KARCHER (5272437), and our customer service representative will assist you further.